Policies & Procedures

Effective July 16, 2026

RESPONSIBLE JEWELLERY COUNCIL (RJC) COMMITMENT

Ostbye & Anderson / Victor Corp (hereinafter referred to as “the Company”) is a member of the Responsible Jewellery Council (RJC). Ostbye/Victor RJC Membership Page.

The RJC is a standards-setting organization established to advance responsible, ethical, human rights, social and environmental practices throughout the gold, silver, platinum group metals, diamond, colored gemstone and lab-grown materials jewelry supply chain. The RJC has developed a benchmark standard for the jewelry supply chain and credible mechanisms for verifying responsible business practices through third-party auditing.

As an RJC member, we commit to operating our business in accordance with the RJC Code of Practices (COP) Standard and the Laboratory Grown Materials Standard (LGMS). We commit to integrating ethical, human rights, social and environmental considerations into our day-to-day operations, business planning activities and decision-making processes, and to upholding the principles and intent of the RJC Code of Practices and Laboratory Grown Materials Standard as relevant to the scope of our business.

HUMAN AND LABOR RIGHTS

We are committed to respecting all human rights in our own operations and business relationships in accordance with the Universal Declaration of Human Rights (UDHR), the UN Guiding Principles on Business and Human Rights, and relevant conventions of the International Labor Organization (ILO). Our commitments include:

Workplace Conduct
All forms of violence and harassment in the workplace are prohibited, including but not limited to corporal punishment; harsh or degrading treatment; sexual or physical harassment; mental, physical, verbal or sexual abuse; retaliation; coercion; and intimidation. This applies to both direct and indirect harassment in any form, including harassment based on:

• Race, color, ethnicity or caste
• National origin or religion
• Social aspects, including minority status
• Migrant worker status
• Disability or genetic information
• Gender, sexual orientation or other LGBTQ+ status
• Union membership or political affiliation
• Marital status

Child Labor and Forced Labor

• We will never engage in or knowingly support child labor (including the worst forms of child labor) as defined by ILO Conventions 138 and 182.
• We will never engage in or knowingly support forced labor as defined by ILO Convention 29, including bonded labor, deceptive recruitment, human trafficking and indentured or involuntary prison labor.

Non-Discrimination
We prohibit all forms of discrimination, including but not limited to discrimination based on race, color, ethnicity, caste, national origin, religion, disability or genetic information, gender, sexual orientation, union membership, political affiliation or participation in a legal strike, marital status, parental or pregnancy status, physical appearance, HIV status, age, or any other personal characteristic unrelated to the inherent requirements of the work.

Further Commitments

• To provide a safe and healthy working environment for all employees and on-site contractors.
• To promote human rights in our dealings with business partners and other relevant stakeholders.
• To promote worker diversity, equity and inclusivity at all levels of the organization and across functions, including recruitment, professional development and mobility, and equitable employment conditions.
• To respect the rights of our employees to associate freely with worker unions of their choice and to engage in collective bargaining without fear of retaliation.

BRIBERY AND CORRUPTION

We prohibit bribery and corruption in all our business practices and transactions, including those carried out by agents acting on our behalf. For the purpose of this policy, bribery is defined as giving, offering or receiving any undue advantage to or from:

• A public or government official;
• A political candidate, party or official; or
• Any private sector employees, directors, officers, or their agents or representatives.

ANTI-MONEY LAUNDERING AND FINANCING OF TERRORISM

We commit to not engaging in or contributing to money laundering or the financing of terrorism. The Company has implemented Anti-Money Laundering (AML) and Know Your Counterparty (KYC) procedures to:

• Establish the identity of all counterparties;
• Verify that counterparties and, if applicable, beneficial owners are not named on relevant government lists for individuals or organizations implicated in money laundering, fraud or involvement with prohibited organizations and/or those financing conflict;
• Maintain an understanding of the nature and legitimacy of the businesses operated by counterparties; and
• Monitor transactions for unusual or suspicious activity.

ENVIRONMENTAL MANAGEMENT

We have established an environmental management system relevant to the scope of our business. We will take all reasonable steps to minimize and/or mitigate adverse environmental impacts associated with our direct business operations.

PRODUCT DISCLOSURE

We will not knowingly make any untruthful, misleading or deceptive representation, or make any material omission, in the selling, advertising or marketing of jewelry products and materials. We further commit to disclosing information on the physical characteristics of our jewelry products and materials in accordance with the RJC Code of Practices Standard.

SUPPLY CHAIN POLICY – CONFLICT-AFFECTED AND HIGH-RISK AREAS (CAHRAs)

General Commitment
This policy confirms our commitment to respect human rights, avoid contributing to the financing of conflict, and comply with all relevant UN sanctions, resolutions and laws.

As an RJC member, we commit to demonstrating through independent third-party verification that we:

• Respect human rights according to the Universal Declaration of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work;
• Do not engage in or tolerate bribery, corruption, money laundering or financing of terrorism;
• Support transparency of government payments and rights-compatible security forces in the extractives industry;
• Do not provide direct or indirect support to illegal armed groups;
• Enable stakeholders to voice concerns about the jewelry supply chain; and
• Are implementing the OECD Due Diligence Guidance 5-Step Framework as a management process for risk-based due diligence for responsible supply chains of minerals from conflict-affected and high-risk areas.

We also commit to using our influence to prevent abuses by others.

Serious Abuses
Regarding serious abuses associated with the extraction, transport or trade of gold, silver, platinum group metals, diamonds, colored gemstones and lab-grown materials: we will neither tolerate nor profit from, contribute to, assist or facilitate the commission of:

• Torture, cruel, inhuman and degrading treatment;
• Forced or compulsory labor;
• The worst forms of child labor;
• Human rights violations and abuses; or
• War crimes, violations of international humanitarian law, crimes against humanity or genocide.

We will immediately stop engaging with upstream suppliers if we find a reasonable risk that they are committing the abuses described above, or sourcing from or being linked to any party committing such abuses.

Non-State Armed Groups
We will not tolerate direct or indirect support to non-state armed groups, including procuring gold, silver, platinum group metals, diamonds, colored gemstones and lab-grown materials from, making payments to, or otherwise helping or equipping non-state armed groups or their affiliates who illegally:

• Control mine sites, transportation routes, or points where minerals are traded and upstream actors in the supply chain; or
• Tax or extort money or minerals at mine sites, along transportation routes, or at points where minerals are traded, or from intermediaries, export companies or international traders.

We will immediately stop engaging with upstream suppliers if we find a reasonable risk that they are sourcing from, or are linked to, any party providing direct or indirect support to non-state armed groups.

Security Forces
We affirm that the role of public or private security forces is to provide security to workers, facilities, equipment and property in accordance with the rule of law, including law that guarantees human rights. We will not provide direct or indirect support to public or private security forces that commit serious abuses or that act illegally as described above.

Bribery and Origin Misrepresentation
We will not offer, promise, give or demand bribes, and will resist the solicitation of bribes, to conceal or disguise the origin of gold, silver, platinum group metals, diamonds, colored gemstones and lab-grown materials, or to misrepresent taxes, fees and royalties paid to governments for the purposes of extraction, trade, handling, transport and export of such materials.

Money Laundering
We will support and contribute to efforts to eliminate money laundering where we identify a reasonable risk resulting from, or connected to, the extraction, trade, handling, transport or export of gold, silver, platinum group metals, diamonds, colored gemstones and lab-grown materials.

The Company expects all of its employees, suppliers and, where applicable, their subcontractors, to take all steps necessary to ensure that this policy is adhered to.

POLICY ENDORSEMENT

This policy is endorsed by Craig MacBean, President — July 16, 2026.

GRIEVANCE MECHANISM

Ostbye & Anderson / Victor Corp is committed to responsible business practices and to treating all individuals and communities with fairness and respect. We recognize that workers, suppliers, customers, and community members may sometimes have concerns or complaints about our activities. This section explains how to raise a grievance with us, what to expect when you do, and your rights throughout the process.

Our grievance mechanism is open to anyone, including workers, contractors, suppliers, local community members, and members of the public. All concerns are taken seriously and handled fairly and confidentially.

How to Contact Us
You can raise a concern or complaint using any of the channels below. Concerns may be submitted in writing, by telephone, or in person. You may submit a concern anonymously if you wish — please indicate this when you make contact.

Email	brad.malmsten@ostbye.com
Post	10055 51st Ave N, Minneapolis, MN 55442
Online	https://www.victorcorporation.com/
In person / phone	Brad Malmsten / (763) 694-0271

You may write to us in your preferred language. Where necessary, we will arrange translation or interpretation to ensure we understand your concern fully.

What Happens Next
Once we receive your concern, we follow a clear process to investigate and resolve it as quickly as possible.

1. Acknowledgement — We acknowledge receipt of your concern within 5 business days.
2. Initial review — An appropriate member of staff reviews your concern and contacts you if clarification is needed.
3. Investigation — We investigate your concern thoroughly, involving relevant personnel at the appropriate level.
4. Response — We aim to provide a full written response within 30 calendar days. Complex cases may take longer — we will keep you informed.
5. Resolution & review — If your concern is upheld, we agree appropriate remedy with you and record the outcome. We review all outcomes to prevent similar issues in future.

Your Rights
The following rights apply to everyone who uses this mechanism:

• Raise your concern anonymously
• Have your identity kept confidential
• Be free from retaliation or reprisal
• Use external remedies at any time
• Receive a written outcome
• Request a review if you are unsatisfied

Confidentiality and Protection from Retaliation
Confidentiality. Your identity and the details of your concern will be kept strictly confidential. Records are retained securely and shared only with those who need to be involved in the investigation. Where you have requested anonymity, this will be respected throughout.

No retaliation. The Company strictly prohibits any form of retaliation, intimidation, or adverse treatment against anyone who raises a concern in good faith. If you believe you have experienced retaliation, please contact us immediately using the details above.

External Remedies
Using this mechanism does not affect your right to seek remedy through any other available channel. You may at any time before, during, or after using this mechanism refer your concern to external bodies, including government agencies, labor authorities, industry regulators, courts, or any other administrative or judicial remedy available in your jurisdiction. We will never use the existence of this mechanism as a reason to discourage you from pursuing external options.

If You Are Not Satisfied
If you are not satisfied with the outcome of your concern, please let us know in writing within 14 calendar days of receiving our response. Your case will be escalated to senior management for independent review. You will receive a written outcome of that review within 20 calendar days.

This mechanism is reviewed annually to ensure it remains effective, accessible, and aligned with internationally recognized human rights standards.

Anti-Bribery Policy and Procedure — Version 1.0, effective July 16, 2026

1. PURPOSE

Ostbye & Anderson / Victor Corp (hereinafter referred to as “the Company”) is committed to conducting all of its business activities honestly, ethically and with integrity. The Company has a zero-tolerance approach to bribery and corruption in any form.

This Policy and Procedure sets out the standards of conduct required of all those acting on behalf of the Company, provides practical guidance on recognizing and responding to bribery-related risks, and establishes the systems in place to manage those risks. It applies to all employees, directors, officers, agents, consultants, contractors and any other individuals or organizations acting on the Company’s behalf, wherever they are located.

This document supports the Company’s compliance with RJC Code of Practices provision COP 11 (Bribery and Facilitation Payments) and relevant internationally recognized anti-bribery standards, including the OECD Anti-Bribery Convention and the UN Convention Against Corruption.

2. DEFINITIONS

For the purposes of this Policy:

• Bribery means the offering, giving, receiving, requesting or accepting of any financial or other advantage, directly or indirectly, as an inducement or reward for action that is improper, dishonest or in breach of trust. This includes bribing public officials, politicians, private individuals and organizations.
• Corruption means the abuse of entrusted power for private gain. Bribery is a form of corruption.
• Facilitation payment means a payment made to a public official to expedite or secure the performance of a routine government action to which the payer is already legally entitled.
• Gift or hospitality means anything of value provided to or received from a third party, including meals, entertainment, travel, accommodation, or physical gifts.
• Public official means any person holding a legislative, administrative or judicial position, any person exercising a public function, and any official or agent of an international organization.

3. POLICY STATEMENT

The Company strictly prohibits:

• All forms of bribery and corruption in any of its business practices and transactions, whether carried out directly or through agents acting on its behalf;
• Facilitation payments of any kind, whether to public officials or private parties; and
• Political donations of any kind.

All those covered by this Policy are required to conduct themselves in accordance with it at all times. The Company will not accept any business outcome — whether a contract, regulatory approval, or any other advantage — that has been obtained through bribery or corrupt conduct.

The Company will take all reasonable steps to ensure that agents and other third parties acting on its behalf are aware of this Policy and comply with equivalent standards.

4. PROTECTIONS AND NON-RETALIATION

Any person covered by this Policy who, in good faith:

• Raises a concern about suspected bribery or corruption;
• Refuses to participate in bribery or pay a facilitation payment; or
• Reports actual or suspected misconduct under this Policy,

will be protected from any penalty, adverse treatment, or retaliation by the Company, even if their refusal to act results in the Company losing business.

Any member of staff who subjects another to retaliation for raising concerns in good faith will be subject to disciplinary action.

5. ROLES AND RESPONSIBILITIES

5.1 All Personnel
Every person covered by this Policy is responsible for:

• Reading, understanding and complying with this Policy;
• Completing any training on anti-bribery and corruption provided by the Company;
• Reporting any actual or suspected breaches of this Policy promptly (see section 11); and
• Seeking guidance before taking any action that may conflict with this Policy.

5.2 Responsible Person(s)
Brad Malmsten is responsible for:

• Overseeing the Company’s anti-bribery and corruption program;
• Maintaining awareness of applicable legal and regulatory requirements;
• Ensuring this Policy and supporting procedures are kept current and communicated;
• Maintaining the Gifts and Hospitality Register and approving or declining entries as appropriate;
• Receiving, investigating and recording reports of suspected bribery or corruption; and
• Providing advice and guidance to staff on compliance with this Policy.

6. GIFTS AND HOSPITALITY

Gifts and hospitality may be offered and accepted in appropriate business contexts, provided they are reasonable in value, reflect customary business practice, and cannot reasonably be perceived as an attempt to improperly influence a business decision.

The following standards apply:

• Gifts or hospitality must never be offered, given or accepted with the intention of influencing a business decision or regulatory outcome, or in exchange for any form of preferential treatment;
• Cash or cash equivalents (including gift cards and vouchers) must never be given or accepted under any circumstances;
• Gifts or hospitality offered to, or received from, any public official require prior approval from Brad Malmsten regardless of value;
• All gifts and hospitality with an estimated value above $100 must be recorded in the Gifts and Hospitality Register (see Section 6.1) and require approval; and
• Any gift or hospitality that cannot be openly disclosed or that would embarrass the Company if made public must be refused.

Where uncertainty exists about whether a gift or item of hospitality is appropriate, the individual concerned should seek guidance from Brad Malmsten before acting.

6.1 Gifts and Hospitality Register
All registerable gifts and hospitality must be recorded promptly in the Gifts and Hospitality Register.

Where a gift cannot reasonably be declined (e.g. where refusal would cause significant offence), it should be accepted, recorded immediately, and reported to Brad Malmsten, who will determine whether it should be returned, donated to a charitable cause, or retained.

7. FACILITATION PAYMENTS

Facilitation payments are prohibited under this Policy. No employee or agent may make a facilitation payment on behalf of the Company, even in locations where such payments may be customary or perceived as legally permissible.

If a person covered by this Policy is asked or pressured to make a facilitation payment, they should:

• Politely decline and make clear that the Company’s policy prohibits such payments;
• Note the details of the request, including the date, location, name and role of the requesting party (if known), and the amount or advantage requested; and
• Report the incident promptly to Brad Malmsten.

Where a person covered by this Policy believes that their personal safety would be at risk if they refuse to make a facilitation payment, they should make the payment only if no alternative is reasonably available, and report it to Brad Malmsten as soon as it is safe to do so.

The Company will keep records of any facilitation payments made and will seek to eliminate such payments over time.

8. CHARITABLE DONATIONS AND SPONSORSHIPS

The Company supports charitable causes where appropriate. However, charitable donations, sponsorships and similar contributions must never be used as a substitute for a bribe or to improperly influence a business relationship.

All charitable donations, sponsorships and similar contributions must:

• Be approved in advance by Brad Malmsten;
• Be made directly to a recognized charitable organization, never to an individual; and
• Be documented and recorded.

9. USE OF AGENTS AND THIRD PARTIES

The Company may be held responsible for bribery carried out by agents and third parties acting on its behalf. Accordingly, the following measures apply:

• Due diligence on prospective agents and high-risk third parties will be carried out before engagement;
• All agents and relevant third parties must be made aware of this Policy and required to comply with equivalent anti-bribery standards as a condition of engagement; and
• Third-party relationships will be reviewed periodically to assess ongoing compliance.

10. BRIBERY RISK ASSESSMENT AND TRAINING

The Company will maintain a documented bribery risk assessment covering all relevant parts of the business. The risk assessment will:

• Identify functions, roles and transactions that carry a heightened risk of involvement in bribery (for example, procurement, sales, customs and licensing activities);
• Take account of geographical and industry-sector risk factors; and
• Be reviewed at least annually or whenever there is a material change to the business.

Based on the risk assessment, the Company will provide targeted training on this Policy and on anti-bribery good practice to all relevant employees, agents and contractors. Training will be documented and records retained.

11. REPORTING CONCERNS

Anyone covered by this Policy who has a concern or suspicion about bribery or corruption — whether involving a colleague, agent, customer, supplier or any other party — should report it promptly to Brad Malmsten at brad.malmsten@ostbye.com.

Reports may also be made anonymously where the Company’s whistleblowing arrangements permit. The Company will not penalize anyone for making a good-faith report, even if the concern turns out to be unfounded.

Records of all concerns raised and the actions taken will be maintained confidentially.

12. INVESTIGATION AND SANCTIONS

All actual or suspected cases of bribery will be investigated promptly and impartially by Brad Malmsten or Craig MacBean. Investigations will be documented and findings recorded.

Anyone found to be in breach of this Policy may face disciplinary action up to and including termination of employment or contract. Where bribery or corruption is confirmed or reasonably suspected, the Company may also refer the matter to the relevant authorities.

The Company will also take appropriate steps in relation to any agents or third parties found to be in breach of equivalent anti-bribery commitments.

13. RECORD-KEEPING AND MONITORING

The Company will maintain accurate and complete records of all matters relevant to this Policy, including:

• The Gifts and Hospitality Register;
• Records of training completion;
• Bribery risk assessments;
• Records of concerns raised and investigated; and
• Any facilitation payments made.

14. POLICY REVIEW

This Policy will be reviewed at least once per year to ensure it remains current, effective and consistent with applicable legal and regulatory developments. Revised versions will be communicated to all relevant personnel and made publicly available in accordance with COP 11.

15. POLICY ENDORSEMENT

This policy and procedure has been approved by Craig MacBean, President — July 16, 2026.

We offer our products in a variety of diamond grades to allow you to meet your customer's quality and price requirements. Following are our general grades:

Code	Quality	Color	Clarity
A	Bridal Plus	D-F	VS1-VS2
B	Bridal	G-H	SI1-SI2
P	Value Plus	H-I	SI1-SI2
V	Value	I	I1
V~	Value Promo	I	I1-I2

CLARITY ENHANCED DIAMONDS:

Victor uses our best efforts to assure that "Clarity Enhanced Diamonds" are not used in any products that we manufacture. We will not knowingly supply our customers with these types of goods.

CONFLICT DIAMONDS:

The diamonds sold by Victor have been purchased from legitimate sources not involved in funding conflict and are in compliance with United Nations Resolutions. We guarantee that these diamonds are conflict free, based on personal knowledge, and/or written guarantees provided by the supplier of these diamonds.

For each style, we select a standard grade that is indicated by each stock number in the price list. Our order department can quote you the price of each style in alternative diamond grades. Please note that not all sizes and/or shapes are available in all grades.

Due to the possibility of fluctuation in the prices of diamonds and colored stones, we reserve the right to make adjustments in the price or quality used. Such action is only done when absolutely necessary.

RUBIES:

The rubies sold by Victor in compliance with the Burmese Jade Act, have been purchased from legitimate sources and the rubies contained in goods are not mined or extracted from Burma. We guarantee that these rubies are non-Burmese based on personal knowledge and/or written guarantees provided by the suppliers of these rubies.

Color of precious and semi-precious stones may vary from catalog images.

The total diamond weight (ctw) is listed next to each item using the following ranges:

Under .08 Ct:	Specific point size is not listed
1/10 Ct:	.09 to .11 carat
1/8 Ct:	.12 to .13 carat
1/7 Ct:	.14 carat
1/6 Ct:	.15 to .17 carat
1/5 Ct:	.18 to .22 carat
1/4 Ct:	.23 to .28 carat
1/3 Ct:	.29 to .36 carat
3/8 Ct:	.37 to .44 carat
1/2 Ct:	.45 to .59 carat
5/8 Ct:	.60 to .69 carat
3/4 Ct:	.70 to .83 carat
7/8 Ct:	.84 to .89 carat
9/10 Ct:	.90 to .95 carat
1 Ct:	.96 to 1.05 carat

The DELTA (Triple Keystone) supplements for 14k gold ladies rings and men's rings in alternate sizes are:

PRODUCT TYPE	< SZ 5	> SZ 8	SZ 12 to 14	> SZ 14
Ladies	$75.00	$90.00	----	----
Men's	----	----	$75.00	$120.00

The DELTA (Triple Keystone) supplement for silver ladies rings and men's rings in sizes over size 8 and below size 5 is $15.00.

Actual prices are based on the average DWT per size ordered.

*Prices listed above are for the 14K single color traditional ring shanks. Surcharges will apply for two-tone shanks, euro shanks, shanks with full design and when additional alterations are required to the ring in order to accommodate the larger finger size.

Styles that include a center crown are priced with a standard crown up to 1/2 carat. A surcharge is added for larger sizes and/or fancy shapes.

Due to the additional time to process and the cost of rhodium, the following surcharges are added to all white gold products:

Heartcraft Bands:$3.00 DELTA
General Merchandise:$18.00 DELTA

IMPORTANT: All merchandise returned to Victor including product returns, warranty work, merchandise exchanges, repairs and service (trade shop) work MUST have a RA number shown on the outside of the package.

The following items ARE NOT RETURNABLE: special order items, discontinued/inactive styles, family jewelry, all platinum/palladium items, styles utilizing a diamond grade other than the standard grade, and general merchandise which has been altered, including sizing.

Return merchandise should be carefully and individually wrapped. All shipments of return must include a packing slip with original invoice number, purchase date, reason for return, and a request for credit or exchange. Stock merchandise is stock size, default diamond quality. Product returned is subject to a restocking fee.

Within 10 days of purchase: Stock merchandise that is current and non-altered is returnable.

After 10 days of purchase: Stock merchandise that is current and non-altered requires approval. Credit issued at the lower of current market purchase price or invoiced purchase price. Credit will not include shipping or tariffs.

All returns require a return authorization number. Place the RA number on the outside of the shipping package and on the inside packing list. MERCHANDISE RECEIVED WITHOUT AN RA NUMBER WILL BE RETURNED TO THE SHIPPER AT THEIR EXPENSE.

Any merchandise sent to Victor, including repairs and diamonds for setting of customer stones, should be carefully and individually wrapped. All shipments of product must include a packing slip listing ALL products and stones included (with original invoice number and purchase date if appropriate), reason for sending, value of customer stones and RA number. Place the RA number on the outside of the shipping package and on the inside packing list. MERCHANDISE RECEIVED WITHOUT AN RA NUMBER ON THE OUTSIDE OF THE SHIPPING PACKAGE WILL BE RETURNED TO THE SHIPPER AT THEIR EXPENSE.

Once SPECIAL ORDERS are placed, we immediately begin the manufacturing process. Should an order-in-work be cancelled or changed after it has been started, we reserve the right to charge a production fee, based on the level of completion, up to the FULL PRICE of the item.

Victor does not assume risk for breakage or damage of any diamond not purchased from Victor. This applies to the removing and/or setting of customer supplied diamonds in any shape or of any quality. Victor Corp does not set customer supplied colored stones. Please carefully check the condition of stones being sent to us. Describe the condition of stones on the job envelope. Remember that not all stones fit in all mountings. In the case of channel set mountings, the stones must be correctly calibrated to fit. Additionally, remember that certain stone cuts, including princess cuts, have increased risks when putting pressure on the points and/or setting using the channel setting technique.

To assist you with that special customer, memo selections are available subject to inventory and manufacturing demands. We do maintain a limited number of plated alloy samples that are available for memo. We ask for your cooperation with the following:

• Please keep memo merchandise no longer than five working days.
• Please handle memo merchandise carefully to avoid damage or scratching. A charge will be assessed if repair or refinishing is necessary.
• Please return rings individually wrapped and with their original tags.
• Postage will be charged to your regular account for each memo shipped.

Unless an extension is requested, outstanding memos will be automatically invoiced after 30 days. Once a memo is invoiced, returns will only be accepted under the terms of our normal return policy and will be subject to a 30% restocking charge.

Machine engraving is available. There is a $24.00 DELTA minimum charge that includes up to 20 letters/numbers. Additional letters/numbers are .75 DELTA per letter.

It is the policy of Victor to offer its customers payment plans and term packages that allow customers some ease and flexibility when purchasing Victor Corp products.

By offering credit terms to our customers, we are providing them with a valuable service. In return, we expect all accounts to be paid promptly when due and to be maintained in a responsible manner. We do understand that sometimes, due to circumstances beyond your control, a payment must be delayed. When this situation occurs, we request that you advise our accounting department so that we can plan accordingly. When an account becomes past due, a late charge will be assessed each month on the past due balance.

Should a past due balance continue, an account may be closed to additional purchases until the balance is paid. If it becomes necessary to place an account in for collection, reasonable collection expense, including attorney fees, will be added to the total balance due.

Customers not eligible for an "open" account may be eligible for a "credit card" account. We proudly accept VISA, MASTER CARD and AMERICAN EXPRESS.

Victor proudly stands behind the quality of our products. We assure you that all items are meticulously crafted and are free from any manufacturing defects for the entire lifespan of the product. If you suspect that your item may have a manufacturing defect, we encourage you to contact Victor's Customer Service so we can issue you an RA # to send back to us for a thorough inspection.

Upon examination, if we ascertain that your merchandise indeed suffers from a manufacturing defect, we will take appropriate action. This may involve repairing the item. Alternatively, if deemed suitable, we may opt to replace the defective item entirely. Should our inspection reveal that the damage is not attributable to a manufacturing defect, we will promptly inform you.

At Victor, we value your trust in our craftsmanship and strive to ensure your complete satisfaction with our products.

• Ground = $11.99
• 3 DAY SELECT = $14.99
• 2ND DAY AIR = $15.99
• NEXT DAY AIR SAVER = $26.99
• NEXT DAY AIR = $32.99
• NEXT DAY EARLY AM = $99.99

In addition to the shipping cost listed cost will be added to a given shipment if either of these two items are true:

1. If the shipment is over $10,000 add $5 to the shipping cost
2. If the shipment is over 2 pounds, add $1 for each additional pound